FAQ

 

Domestic Shipping
All orders will be shipped within 5-7 business days of order placement via either USPS or UPS. Handmade items such as pillow covers may take an extra 2-3 business days. Please allow additional time during high volume times such as holidays and sales.

 

International Shipping
We ship worldwide and are always excited to see our goodies travel to fun places! Please allow up to 4-5 weeks for international shipments to arrive. Shipping charges are always hard to predict however we always refund any overages. You are more than welcome to contact us regarding international shipments and charges as well!

 

Expedited Orders
If you need your order by a specific date, please contact us via vicki@homevestures.com with the details prior to placing your order. We are more than willing to try our best to work with you!

 

Lost/ Damaged Shipments
Unfortunately, we can't be responsible for any lost, damaged, or stolen shipments. If you know that you may have trouble with package delivery, we are more than willing to offer signature confirmation for your order. Just leave us a note at checkout!

 

Returns
Due to the nature of our small business, we unfortunately can not accept returns at this time. If you do have any issues with your order such as damages, please contact us at vicki@homevestures.com within 5 business days of order delivery.

 

Exchanges
We are more than willing to exchange your items if they are not to your liking. Please contact us within 5 business days of your order delivery via email, vicki@homevestures.com. Items must be in the same condition as they were upon receipt. Customers are responsible for return shipping costs.

 

Vintage Items
Many of our items are considered vintage and may show signs of wear consistent with age. The imperfections such as tears, repairs, worn spots, and fading are part of the pieces history and add a richness and beauty that is unable to be duplicated. This allows the pieces to be completely unique and one of a kind.

Wicker and Rattan Ordering and Shipping

Once order is placed, all our rattan is handmade to order and takes 8-12 weeks to make and to ship from DOOR of origin, to PORT of destination. Freight forwarder may be arranged for additional shipping charge.